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Channel: Communication – Global Knowledge Blog
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Security+ Question of the Week: Clean Desk Policy

A clean desk policy requires? A. Desks are free from debris or overt signs of wear and use B. Anti-bacterial wipes are used to prevent the spread of germs and disease C. Paperwork is filed away at the...

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VoIP: Do You Have the POwEr?

Voice over Internet Protocol (VoIP) and Power Over Ethernet (POE) have an important relationship you need to consider when selecting VoIP phones. POE is a method of sending electric power over the...

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How Can We Use AutoQoS to Protect Voice and Video Traffic?

Many companies are already using Voice over Internet Protocol (VoIP) while incorporating video capabilities into their portfolio of services. One question that I am often asked is, “How can we ensure...

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Clearing Up Optional and Required Features of IEEE 802.11ac

Let’s start by making something very clear. Wave 1 and wave 2 terminology is more from the Wi-Fi Alliance than from the IEEE. This seems to have caused confusion on what is an optional feature for...

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Business Continuity and Disaster Recovery: Business Impact and Risk Analysis

A famous Monty Python routine contains the tag line “No One Expects the Spanish Inquisition!” In one version of the scene, a couple is in a restaurant and all they can order is “Spam.” The husband in...

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How to Make Your Job Feel More Like Valentine’s Day and Less Like Friday the...

We all have those two people in our lives. There’s that one friend who seems enamored with everything about their job; coworkers as best friends, their corner office, the famous clients and a flexible...

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How To Work Successfully in a Virtual World

Work is no longer defined by where you go — it is what you do. Research conducted by Gartner shows that remote and long-distance work will continue to increase in volume and intensity, with people...

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Top 6 Keys to Working Successfully in a Matrix Organization

As organizations look to do more with fewer resources and leverage scarce knowledge better across their entire organization, we see lots of companies moving to matrix structures. A matrix structure can...

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How To Deliver Effective Virtual Presentations

There is no question that effective communication is critical to the success of any organization. For years, companies have been training people on how to deliver engaging, clear and concise...

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10 Tips for Getting the Most Out of Virtual Classes

Whether this is your first learning experience outside of a physical classroom or you are a seasoned online student, this checklist will help you focus and maximize your time. Most people have a...

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C-Suite and Techies: Minimizing End User Errors

Security is an essential business responsibility. For the typical organization, at least half of the violations of the security policy are from internal personnel. While most of those violations are...

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Closing the Leadership Gap — Two Steps to Reverse the Alarming Trend

Never before have organizations faced such complexity. Globalization, changing demographics and rapid advancements in technology have created disruption in every vertical and geographic region. All of...

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Utilizing Technology to Enable the Learner’s Success

Technology is changing at an unprecedented rate, subsequently evolving the way we consume information. And with these changes, learners like you and me are rightfully demanding more from our online...

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Leading Virtual Teams – Keys to Success

In today’s global and technology-enabled environment, working in virtual teams has become the norm rather than the exception. Companies expect employees to collaborate and work in both formal and...

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Security+ Question of the Week: Differential Backup

A differential backup is performed nightly and a full backup is performed every Monday evening. If a hard drive fails on Friday morning, which of the following steps would be used to return the most...

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The Art and Science of Consulting

There is no question that client expectations and needs are changing. Internal and external clients are demanding more customized solutions that deliver more business value. They also expect projects...

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PMP Formula of the Week: Three-point Estimate

You are determining activity duration estimates and one of your colleagues suggests using a three-point estimate. What is the primary advantage of this method? A. Three points, rather than one,...

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CCNA Collaboration Question of the Week: Add Multiple Users

You are looking to add multiple users all at once with Cisco Unified Communications Manager. Which option could you used? A. Bulk Administration Tool B. Product Upgrade Tool C. Command Lookup Tool D....

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Top 6 Soft Skills Every IT Professional Should Develop

IT professionals and technologists spend the majority of their time working with software or applications. Time is spent focusing on the skill sets needed to build, implement, maintain, and configure...

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CCNA Collaboration Question of the Week: Out-of-Band Management

Class is in session! Are you preparing for CCNA Collaboration certification? Take a minute to refresh your knowledge of Cisco Unified Communications components with this question designed to test your...

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